How Do I Apply?
Please follow this link to apply.
We review every application we receive. If your experience appears to be a good fit for any of our open positions, we will contact for an initial interview as soon as possible. If you do not hear from us, we would like you to know that we keep all resumes on file. If a position becomes available for which we feel you would be a good fit, we will contact you. We appreciate your interest in working at Backstop Solutions Group.
Client Service Representative
Job Description
- Act as first line of support for existing clients (handle incoming calls, email inquiries, etc)
- Document, track and monitor support requests to provide prompt, accurate solutions to all client requests and inquiries
- Identify, research and resolve technical issues and non-technical issues
- Liaise with other service providers and software vendors to address client needs
- Work with sales and development teams to develop standardized FAQ’s, user guides, etc.
- Assist in creating periodic software updates to inform users of changes/improvements
- Analyze client feedback, feature requests, etc. and work with development team to get features/fixes released
- Assist in software testing and quality assurance
- Conduct user instruction (on and off-site), including telephone and web demos
- Assist in the implementation of new customers on the Backstop software platform
Education/Experience Requirements
- Bachelor's degree or equivalent preferred
- 1+ years of client service experience
- Background in software support preferred
- Experience with CRM products is a plus
Requisite Skills/Qualities
- Must be extremely client-focused
- Excellent oral/written communication skills
- Patience when communicating with non-technical clients
- Strong problem solving and analytical skills
- Excellent PC skills and technical aptitude
- Ability to quickly learn and understand the concepts of a web-based software program
- Must be able to multi-task and meet deadlines in a fast-paced environment
- Strong decision making skills
- Must be well organized and have strong attention to detail
- Interest in finance/accounting a plus
Benefits
- The opportunity to learn about the hedge fund industry and the software development process
- The chance to work for a growing service provider in the alternative financial industry
- Gain knowledge and experience in client service management
- The opportunity to work in a collaborative, productive and fun environment
Please follow this link to apply.